你想想你跟别人聊天，是不是也是这样的，要持续地聊天，一般都是你问我答，我问你答，如果别人最后只是陈述了一句话，没有问题，很可能你就没有再回他了。另外，多让客户做选择题(类似于Yes or No这种)，少问开放式的问题，较难回答的问题。
- Hello XXX, are you there? (在线聊天）
- Samples are available for this one, do you need/want them?
- Do you want to test/check the samples first?
- When do you expect to receive the goods? (适当确认细节)
- Do you need the goods urgently? shipment by sea or by air?
- Maybe this price didn't meet match your goal/target/budget, we have another competitive solution, do you still need it?
- Have you found your idea supplier?
- Are you still interested in our product?
- Is there any other information you need?
- May I have your address? Let me try to check the freight cost for you.
- Just wondering if you have received my email yesterday?
- Just want to make sure that you have received my quotation?
- May I have your further idea/comment pls?
- What is your plan to move forward?
- How can we move to next step pls?
- Do you still have any concern/question? Feel free to let us know.
- We have some new products released recently, do you want to see them?
- Our new catalogue is availabe now, do you want it?
- Can we schedule a quick call? When you will be available?